MyPetPass is a digital profile that helps you navigate pet parenthood with confidence.
With MyPetPass, you will have a digital and portable dog profile that filters through products and services offered across a variety of Petcare partners to ensure you are seeing only what matches your pet’s needs. Say goodbye to uncertainty when making choices for your dog and hello to a new personalized and convenient experience for you as a pet parent!
By creating a personalized profile for your dog on MyPetPass, you pre-define a set of filters that can be applied to your favorite Petcare websites. With the touch of a button, MyPetPass uses the information that you have provided to filter through products and services, showing you only the ones that match your dog’s needs. This streamlined process eliminates the need for you to manually complete search forms, saving you time and effort in finding the perfect products and services tailored to your dog.
We are collecting the information and recommendations provided by the partner websites and we store it in your profile. The more you use MyPetPass, the better it will know you and your dog’s preferences, always providing you with better and more personalized recommendations.
Experience the convenience and peace of mind that comes with MyPetPass.
Creating a profile for your dog is super easy and only takes a couple of minutes. We need to know basic information, such as breed, age, size, specific needs, and any shopping preferences you may have. To ensure we’ve got it all covered, we may ask you additional questions depending on the information requests from the partner website that you are visiting.
You can access MyPetPass through any supported partner website. Simply create an account when MyPetPass experience is prompted by following the steps on screen. Don’t forget to save the profile in the end! This is crucial to ensure you can access tailored options across all our partnering websites.
Of course! Just like us, your dog’s needs and preferences can change over time, so you can keep your dog’s profile up to date by logging in to your MyPetPass account through any supported partner website and modify the information as needed.
Yes, you have the option to save MyPetPass profile for future use. This is important to maximize your experience with MyPetPass as you will have quicker and more accurate recommendations on future purchases for your dog when activating your profile.
We take the security and privacy of your dog’s information very seriously. MyPetPass follows strict data protection protocols and uses encryption to safeguard your pet's profile and any personal information attached to it. We do not share yours or your pet's information with third parties without your consent.
Basic information such as breed, size and age are always needed. However, depending on the website you are visiting, MyPetPass may require different information about your dog to allow the partner website to provide recommendations tailored for your dog’s needs.
MyPetPass is designed to work across a variety of Petcare categories. However, its availability depends on the partners that have integrated MyPetPass into their platforms.
MyPetPass does not endorse specific partners, brands or engages in paid partnerships to influence recommendations. MyPetPass serves as a tool to simplify the search process by filling in requested data and assisting in the completion of the search form of the partner website. The recommendations are shaped by the algorithms of the partner websites, and MyPetPass plays a supportive role in streamlining this personalized search experience. It is recommended for users to consider their individual preferences, read reviews, product/service information or consult your vet for additional insights.
MyPetPass is not currently available in physical stores. We would love to hear if this is something that you would value. Let us know via email info@mypetpass.eu in which physical stores you would like to use MyPetPass.
MyPetPass is currently accessible on mobile devices through web browsers. We are working hard to make it available on mobile apps to make it more convenient for you to access Petcare recommendations on the go on partner’s apps.
If this is the case, you should follow the partner website’s return or exchange policy. MyPetPass itself does not manage returns but can contribute to finding a better product for your dog in future purchases.
MyPetPass itself does not manage returns or exchanges. You should follow the return and exchange policies of the specific partner on which the purchase was made.
Yes, MyPetPass’ services are offered for free as a feature that significantly improves shopper experiences on our partnering Petcare websites. You should not have additional fees for using it.
MyPetPass currently focuses on identifying products or services that match your dog’s profile on our partnering websites. Subscribe to our newsletter to learn more about our ever-expanding network which could provide opportunities to offer exclusive discounts and promotions.
This feature is currently not available, but we would love to know if you would like to connect, share experiences, tips and advice with other dog owners that are also part of MyPetPass. Let us know via email info@mypetpass.eu
MyPetPass is currently run by Purina UK, our sole commitment is to make pet parenthood easier by enlarging our partner network in Petcare. This means you will have even more opportunities to use your dog's profile and find the best products and services for them. Subscribe to our newsletter to be the first to learn about how we are improving our services.
MyPetPass is currently available on purina.co.uk, but there are plenty more on the pipeline! Create an account on purina.co.uk, sign up for our newsletter and we will let you know of the new partners joining our network.
MyPetPass is currently available on purina.co.uk.
Currently, MyPetPass is focused on providing services for dogs. However, we are committed to improving pet parenthood and would love to provide support to other pet parents as well. So please tell us more about your pet and how you think we could help you and we will make sure to keep it in mind as we expand our offering.
Currently, it is not possible to directly share your dog's profile with your veterinarian through MyPetPass. We are constantly working to expand our services and improve your user experience, so your input is extremely valuable in shaping the future of MyPetPass. Please let us know via email info@mypetpass.eu if sharing your dog's profile with your veterinarian is something you would like to see on the platform.
You can contact MyPetPass customer care via email info@mypetpass.eu
Yes, we certainly welcome feedback and suggestions from our users to help us improve our services and provide a better experience for you and your dog.
Feel free to send us your feedback at info@mypetpass.eu
If you wish to delete your MyPetPass account, please contact our customer care team via email info@mypetpass.eu. They will ensure your information is securely removed from our system.
To create your account and provide a search experience on our partners’ websites to take care of your dog’s needs, MyPetPass collects information about your dog, your shopping preferences, behavioral information extracted from the interaction with the partner website as well as your email address.
Your information is used to provide personalized recommendations and improve your shopping experience by running aggregated statistical analysis from our consumer base to identify the products and services that best match your dog’s profile. For any other use please see our [Privacy Notice]
MyPetPass prioritizes the security of your data, using encryption and industry-standard practices to protect your personal information, in alignment with applicable legislation.
We do not sell or share your personal data with third parties unless you provide permission. Your information is kept confidential and used solely for improving your shopping journey.
You have control over your data. You can choose to update or delete your information at any time.
We're transparent about our data practices. You can find detailed information about our privacy policies.
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